Southwest Gives Disgruntled Customers Frequent Flyer Points In Aftermath Of Holiday Meltdown

At a glance

  • The company said in a Tuesday statement that officials “intend nearly all baggage delayed during the recent holiday travel week to be shipped or delivered by midweek.”
  • The statement confirmed that affected customers would receive rewards points.
  • “In the new year, the urgent work continues on planned improvements to processes and systems that will bolster the ability of Southwest to recover effectively in large-scale disruptions of our operational plans.”

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