Southwest Apologizes With Free Airline Miles; Union Still Seething

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At a glance

  • Southwest Airlines is trying to fix its relationship with travelers who got stuck by canceled flights over the holidays. On Tuesday, Jan. 3, 2023, Southwest told affected travelers that they will get 25,000 frequent-flyer points, which are worth more than $300 in tickets.
  • Southwest Airlines officials are also responding to a bombshell letter by its pilots’ union accusing the company of fostering a cult-like atmosphere akin to a “boys and girls network.”

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