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Thousands Locked Out Of Thermostats Due To ‘Energy Emergency’

At a glance

  • Customers are in Pueblo, Colorado, and have Xcel Energy as their electricity supplier.
  • “Let’s remember that this is something that customers choose to be a part of based on the incentives,” said an Xcel executive.
  • However, company confirmed 22,000 customers were locked out of their smart thermostats for several hours Tuesday as temperatures climbed into the 90s.

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