OH GREAT: Airline Gets Rid Of Telephone Customer Service

A Frontier Airlines plane approaches the runway at Ronald Reagan Washington National Airport (DCA) in Arlington, Virginia, on April 2, 2022. (Photo by Daniel SLIM / AFP) (Photo by DANIEL SLIM/AFP via Getty Images)

At a glance

  • Frontier Airlines said it stopped offering customer service by phone last weekend.
  • The airline said customers can reach out by text or social media channels and WhatsApp.
  • The shift aims to lower labor costs and increase the number of customers it can help at once.

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