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DOT Would Require Airlines To Issue Refunds For Flights Delayed 3 Hours

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At a glance

  • The U.S. Department of Transportation proposed a new rule this week requiring airlines to offer customers refunds if their flight is canceled or significantly changed.
  • The change would require airlines to refund travelers if their flight’s arrival or departure time changed by three hours or more for domestic flights, or six or more hours for international flights.
  • Airlines would also have to refund travelers if their flight’s departure or arrival airport changes, the number of connections increases, or their travel experience significantly downgrades after switching to a different plane.

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